Policies
Important information about our cancellation, refund, and privacy policies.
Cancellation Policy
Life Like Locals does run in the rain, but we do cancel tours at times based on unsafe conditions. This decision is made by our Corporate office.
Guest Cancellations:
- 14+ days before tour: Full refund
- Less than 14 days: Contact us to discuss options
- Postponement within 1 year: No penalty or change fee
Refund Policy
We want you to have a great experience. If circumstances require a refund, here's what to expect:
- Tours canceled due to unsafe weather conditions result in full refunds or rescheduling at customer discretion.
- Refunds are processed within 10 business days to the original payment method.
- We accept VISA and Mastercard international credit cards.
Please Note: We do not refund if cruise ships divert to other ports or if bookings are made at wrong locations.
Privacy & Data Collection
Life Like Locals collects personal identifiable information through our website to provide you with the best possible service. We are committed to protecting your privacy.
Our Privacy Practices:
- We use cookies and web beacons to improve your browsing experience
- We collect site usage statistics to improve our services
- Third-party access to personal information is limited and controlled
- We comply with legally-required disclosures
- Policy changes will be communicated through our website
External Links
Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.
Questions About Our Policies?
If you have any questions about our policies, please don't hesitate to contact us.